Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$19.00/month
|
|
Free |
Free
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Absence Management |
Absence Management
|
Access Control |
Access Control
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Archiving & Retention |
Archiving & Retention
|
Assignment Management |
Assignment Management
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
CRM Integration |
CRM Integration
|
Call Monitoring |
Call Monitoring
|
Call Recording |
Call Recording
|
Call Routing |
Call Routing
|
Categorisation |
Categorisation
|
Chat |
Chat
|
Collaboration Tools |
Collaboration Tools
|
Conferencing |
Conferencing
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Complaint Tracking |
Customer Complaint Tracking
|
Customer Experience Management |
Customer Experience Management
|
Customisable Branding |
Customisable Branding
|
Customisable Reporting |
Customisable Reporting
|
Customisable Templates |
Customisable Templates
|
Data Import/Export |
Data Import/Export
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Management |
Employee Management
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Gamification |
Gamification
|
IVR / Voice Recognition |
IVR / Voice Recognition
|
Instant Messaging |
Instant Messaging
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Country |
Multi-Country
|
Multi-Language |
Multi-Language
|
Multi-Location |
Multi-Location
|
Multiple User Accounts |
Multiple User Accounts
|
Online Forums |
Online Forums
|
Performance Reports |
Performance Reports
|
Prioritising |
Prioritising
|
Project Time Tracking |
Project Time Tracking
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Updates |
Real Time Updates
|
Reminders |
Reminders
|
Reporting & Statistics |
Reporting & Statistics
|
Request Assignment |
Request Assignment
|
Role Management |
Role Management
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
SSL Security |
SSL Security
|
Scheduled Reporting |
Scheduled Reporting
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Summary Reports |
Summary Reports
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Third Party Integration |
Third Party Integration
|
Time Clock Integration |
Time Clock Integration
|
Timer |
Timer
|
URL Customisation |
URL Customisation
|
Website Integration |
Website Integration
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Bitium |
Bitium
|
Constant Contact |
Constant Contact
|
HelpOnClick |
HelpOnClick
|
Instapage |
Instapage
|
Nimble |
Nimble
|
Olark |
Olark
|
Pipeliner CRM |
Pipeliner CRM
|
SeamlessGov |
SeamlessGov
|
WorkflowMax |
WorkflowMax
|
Zapier |
Zapier
|