Freshservice

A complete IT service management (ITSM) tool for business
(384 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$19.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Access Control Access Control
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Approval Process Control Approval Process Control
Asset Lifecycle Management Asset Lifecycle Management
Asset Management Asset Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Availability Indicator Availability Indicator
Change Management Change Management
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Configuration Management Configuration Management
Contract Management Contract Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Complaint Tracking Customer Complaint Tracking
Customisable Branding Customisable Branding
Customisable Reporting Customisable Reporting
Customisable Templates Customisable Templates
Data Import/Export Data Import/Export
Data Visualisation Data Visualisation
Deadline Management Deadline Management
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Employee Portal Employee Portal
Employee Self Service Employee Self Service
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Filtered Views Filtered Views
Gamification Gamification
Guided Problem Solving Guided Problem Solving
Help Desk Management Help Desk Management
IT Asset Tracking IT Asset Tracking
Instant Messaging Instant Messaging
Inventory Management Inventory Management
Issue Management Issue Management
Mobile Alerts Mobile Alerts
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Performance Reports Performance Reports
Prioritising Prioritising
Problem Management Problem Management
Product Catalogue Product Catalogue
Project Management Project Management
Project Time Tracking Project Time Tracking
Real Time Monitoring Real Time Monitoring
Real Time Updates Real Time Updates
Recurring Tasks Recurring Tasks
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Role Management Role Management
SLA Management SLA Management
SSL Security SSL Security
Scheduled Reporting Scheduled Reporting
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Status Tracking Status Tracking
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Task Management Task Management
Task Tracking Task Tracking
Third Party Integration Third Party Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Asset Panda Asset Panda
Azuqua Azuqua
Bitium Bitium
Capabiliti Capabiliti
Cloud Elements Cloud Elements
LogMeIn Rescue LogMeIn Rescue
Mobility Portal Server Mobility Portal Server
Opsgenie Opsgenie
Pipeliner CRM Pipeliner CRM
Workato Workato

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