---
description: Compare Sprinklr vs Zendesk Sunshine for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sprinklr vs Zendesk Sunshine Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [Sprinklr \<span\>vs\</span\> Zendesk Sunshine](https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations)

# Compare Sprinklr vs Zendesk Sunshine

Canonical: https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations

> Detailed comparison between Sprinklr and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Sprinklr | Zendesk Sunshine |
| **Overall rating** | 4.3/5 | 3.0/5 |
| **Total Reviews** | 91 | 2 |
| **Starting Price** | US$249.00 | US$495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Documentation, Videos | - |

## Key features

### Sprinklr

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Channel Management
- Chatbot
- Computer Telephony Integration
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Sprinklr Profile](https://www.getapp.ie/software/100180/sprinklr)
- [View Zendesk Sunshine Profile](https://www.getapp.ie/software/2054358/sunshine-conversations)
- [View Original Comparison](https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Sprinklr vs Zendesk Sunshine Comparison | GetApp Ireland 2026","description":"Compare Sprinklr vs Zendesk Sunshine for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations","about":[{"@id":"https://www.getapp.ie/software/100180/sprinklr#software"},{"@id":"https://www.getapp.ie/software/2054358/sunshine-conversations#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"Sprinklr","description":"Sprinklr's social CRM and social governance modules can be used to manage all your social profiles from one single platform. The Social Engagement product by Sprinklr can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads. \n\nUse Sprinklr's social listening insights to monitor competition, track audience engagement, and measure sentiment, moods, and market trends. Social publishing can be used to create, share and target content. The editorial calendar and organizational compliance and approval rules can be used to ensure consistent content and brand messaging. All your sourced and produced content can be protected using the social asset management module. Share and reuse successful content and identify the best performing content and content producers.\n\nSprinklr can be used to collaborate on social campaigns, from design to launch. Use reporting metrics from multiple channels to show the effectiveness of your content on ROI. You can also use Sprinklr to build social apps, as well as to monitor social activity from any mobile device, anywhere and anytime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c48788f2-4ecb-43a8-8af7-a686cfbf18c2.webp","url":"https://www.getapp.ie/software/100180/sprinklr","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/100180/sprinklr#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":91,"ratingValue":4.3},"offers":{"price":"249","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Zendesk Sunshine","description":"Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.\n\nWith Sunshine, companies are able to create dynamic experiences that guide users toward self-service or expert assistance, depending on their need. Sunshine connects with your business systems so agents and customers can get the right information right away.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e11fd0ee-4643-47c2-a694-f1d8342f1cbb.png","url":"https://www.getapp.ie/software/2054358/sunshine-conversations","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2054358/sunshine-conversations#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":3.0},"offers":{"price":"495","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dialer Software","position":2,"item":"/directory/1067/auto-dialer/software","@type":"ListItem"},{"name":"Sprinklr vs Zendesk Sunshine","position":3,"item":"https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/100180/2054358/sprinklr/vs/sunshine-conversations#breadcrumblist"}]}
</script>