---
description: Compare Zoho Desk vs Lokulus for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Lokulus Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zoho Desk \<span\>vs\</span\> Lokulus](https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus)

# Compare Zoho Desk vs Lokulus

Canonical: https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus

> Detailed comparison between Zoho Desk and Lokulus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Lokulus |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 2211 | 0 |
| **Starting Price** | US$20.00 | £85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback
- Video Support
- Workflow Management

### Lokulus

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback
- Video Support
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.getapp.ie/software/10036/zoho-desk)
- [View Lokulus Profile](https://www.getapp.ie/software/2071519/lokulus)
- [View Original Comparison](https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Lokulus Comparison | GetApp Ireland 2026","description":"Compare Zoho Desk vs Lokulus for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus","about":[{"@id":"https://www.getapp.ie/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.ie/software/2071519/lokulus#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus#breadcrumblist"},"@id":"https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.ie/software/10036/zoho-desk","@id":"https://www.getapp.ie/software/10036/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Lokulus","description":"Lokulus is an AI-enabled customer communications management and workflow automation software that helps users streamline customer-focused business processes. \n\nIt helps users create workflows that manage, prioritize, and respond to multiple customer queries. Its key features include workflow automation, work distribution, case management, workforce management, unified agent workspace, virtual agent assistance, real-time reporting and analytics, security auditing, and compliance management. \n\nLokulus’ identity service provides an enterprise-wide security ecosystem that enables Single Sign-On with common third-party identity services such as Google and Microsoft. The security policies provide a robust framework for safeguarding against unauthorized access and preventing attacks that compromise performance, data, and availability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/92aad60c-4991-4ebf-ad09-e56cb456b1c4.jpeg","url":"https://www.getapp.ie/software/2071519/lokulus","@id":"https://www.getapp.ie/software/2071519/lokulus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"85","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Windows on premise"},{"@id":"https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Zoho Desk vs Lokulus","position":3,"item":"https://www.getapp.ie/compare/10036/2071519/zoho-desk/vs/lokulus","@type":"ListItem"}]}]}
</script>