---
description: Compare Hotjar vs Pendo for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hotjar vs Pendo Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Web Analytics Tools](/directory/109/web-analytics/software) > [Hotjar \<span\>vs\</span\> Pendo](https://www.getapp.ie/compare/101789/107315/hotjar/vs/pendo-platform)

# Compare Hotjar vs Pendo

Canonical: https://www.getapp.ie/compare/101789/107315/hotjar/vs/pendo-platform

> Detailed comparison between Hotjar and Pendo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | Pendo |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 539 | 238 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Hotjar

- A/B Testing
- API
- Activity Tracking
- Conversion Rate Optimisation
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Websites
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Visitor Tracking

### Pendo

- A/B Testing
- API
- Activity Tracking
- Conversion Rate Optimisation
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Websites
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Visitor Tracking

## Links

- [View Hotjar Profile](https://www.getapp.ie/software/101789/hotjar)
- [View Pendo Profile](https://www.getapp.ie/software/107315/pendo-platform)
- [View Original Comparison](https://www.getapp.ie/compare/101789/107315/hotjar/vs/pendo-platform)

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