---
description: Compare osTicket vs EZO for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs EZO Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [osTicket \<span\>vs\</span\> EZO](https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory)

# Compare osTicket vs EZO

Canonical: https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory

> Detailed comparison between osTicket and EZO. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | EZO |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 76 | 1543 |
| **Starting Price** | US$12.00 | US$65.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

### EZO

- Asset Images
- Asset Tracking
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Exhibit/Vendor Management
- Help Desk Management
- Knowledge Base Management
- Label Templates
- Order Processing
- Reservations Management
- Safety Management
- Scheduling
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.ie/software/10260/osticket)
- [View EZO Profile](https://www.getapp.ie/software/103331/ezofficeinventory)
- [View Original Comparison](https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs EZO Comparison | GetApp Ireland 2026","description":"Compare osTicket vs EZO for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory","about":[{"@id":"https://www.getapp.ie/software/10260/osticket#software"},{"@id":"https://www.getapp.ie/software/103331/ezofficeinventory#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"osTicket","description":"osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.\n\nThe ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7450e05a-cdca-4414-a7d9-082460f8c738.png","url":"https://www.getapp.ie/software/10260/osticket","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/10260/osticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":76,"ratingValue":4.3},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"EZO","description":"EZO (formerly EZOfficeInventory) is a cloud-based Enterprise Asset Management (EAM) platform with a built-in CMMS, designed for mid-market and enterprise teams running asset-centric operations.\n\nEZO unifies asset tracking, movement, and maintenance into a single system, giving teams real-time visibility and control over equipment across locations, people, and projects. Track assets using barcode, QR, RFID, or GPS/telematics and manage requests, checkouts, transfers, and approvals with automated workflows.\n\nWith a native CMMS, teams can schedule preventive maintenance, manage work orders, and maintain complete service history, reducing downtime and ensuring assets are always safe and job-ready.\nAdvanced dashboards, reporting, and AI-driven insights help optimize utilization, prevent loss, and improve asset ROI.\n\nEZO enables organizations to run asset operations end-to-end. It eliminates manual work, improves accountability, and keeps critical equipment ready for use.\n\nEZO's unique combination of enterprise-grade functionality with remarkable ease of use distinguishes it in the marketplace. Organizations across industries, from healthcare and education to manufacturing and government, rely on EZO to create more intelligent workflows, streamline business operations, track asset utilization, ensure compliance, and reduce costs.\n\nWith a dedicated focus on customer success and continuous innovation, EZO empowers SMEs and growing enterprises to implement sophisticated asset management practices previously available only to large corporations with extensive resources. The result is transformative operational efficiency that delivers measurable business impact and competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/280b4779-85dd-42eb-ba74-d87f087e6909.png","url":"https://www.getapp.ie/software/103331/ezofficeinventory","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/103331/ezofficeinventory#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1543,"ratingValue":4.6},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/2823/knowledge-base/software","@type":"ListItem"},{"name":"osTicket vs EZO","position":3,"item":"https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/10260/103331/osticket/vs/ezofficeinventory#breadcrumblist"}]}
</script>