---
description: Compare osTicket vs ManageEngine ServiceDesk Plus for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs ManageEngine ServiceDesk Plus Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.getapp.ie/compare/10260/20521/osticket/vs/manageengine-service-desk-plus)

# Compare osTicket vs ManageEngine ServiceDesk Plus

Canonical: https://www.getapp.ie/compare/10260/20521/osticket/vs/manageengine-service-desk-plus

> Detailed comparison between osTicket and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 231 |
| **Starting Price** | US$12.00 | US$16.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### ManageEngine ServiceDesk Plus

- Asset Tracking
- Automated Routing
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Reservations Management
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management
- Wiki

## Links

- [View osTicket Profile](https://www.getapp.ie/software/10260/osticket)
- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.ie/software/20521/manageengine-service-desk-plus)
- [View Original Comparison](https://www.getapp.ie/compare/10260/20521/osticket/vs/manageengine-service-desk-plus)

-----

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