---
description: Compare osTicket vs Salesforce Service Cloud for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs Salesforce Service Cloud Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [osTicket \<span\>vs\</span\> Salesforce Service Cloud](https://www.getapp.ie/compare/10260/91754/osticket/vs/salesforce-1-service-cloud)

# Compare osTicket vs Salesforce Service Cloud

Canonical: https://www.getapp.ie/compare/10260/91754/osticket/vs/salesforce-1-service-cloud

> Detailed comparison between osTicket and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Salesforce Service Cloud |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 76 | 824 |
| **Starting Price** | US$12.00 | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### Salesforce Service Cloud

- Asset Tracking
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Macros/Templated Responses
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.ie/software/10260/osticket)
- [View Salesforce Service Cloud Profile](https://www.getapp.ie/software/91754/salesforce-1-service-cloud)
- [View Original Comparison](https://www.getapp.ie/compare/10260/91754/osticket/vs/salesforce-1-service-cloud)

-----

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