---
description: Compare Freshdesk vs Gladly for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Gladly Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gladly](https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly)

# Compare Freshdesk vs Gladly

Canonical: https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly

> Detailed comparison between Freshdesk and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Gladly |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 139 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Automatic Call Distribution
- Chat/Messaging
- Computer Telephony Integration
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Gladly

- API
- Activity Tracking
- Automatic Call Distribution
- Chat/Messaging
- Computer Telephony Integration
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View Gladly Profile](https://www.getapp.ie/software/106673/gladly)
- [View Original Comparison](https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Gladly Comparison | GetApp Ireland 2026","description":"Compare Freshdesk vs Gladly for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly","about":[{"@id":"https://www.getapp.ie/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ie/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly#breadcrumblist"},"@id":"https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.ie/software/10317/freshdesk","@id":"https://www.getapp.ie/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.ie/software/106673/gladly","@id":"https://www.getapp.ie/software/106673/gladly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Gladly","position":3,"item":"https://www.getapp.ie/compare/10317/106673/freshdesk/vs/gladly","@type":"ListItem"}]}]}
</script>