---
description: Compare Freshdesk vs BOSSDesk for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs BOSSDesk Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> BOSSDesk](https://www.getapp.ie/compare/10317/120371/freshdesk/vs/boss-solutions-suite)

# Compare Freshdesk vs BOSSDesk

Canonical: https://www.getapp.ie/compare/10317/120371/freshdesk/vs/boss-solutions-suite

> Detailed comparison between Freshdesk and BOSSDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BOSSDesk |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 139 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### BOSSDesk

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View BOSSDesk Profile](https://www.getapp.ie/software/120371/boss-solutions-suite)
- [View Original Comparison](https://www.getapp.ie/compare/10317/120371/freshdesk/vs/boss-solutions-suite)

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