---
description: Compare Freshdesk vs KBPublisher for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs KBPublisher Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> KBPublisher](https://www.getapp.ie/compare/10317/120835/freshdesk/vs/kbpublisher)

# Compare Freshdesk vs KBPublisher

Canonical: https://www.getapp.ie/compare/10317/120835/freshdesk/vs/kbpublisher

> Detailed comparison between Freshdesk and KBPublisher. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | KBPublisher |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 3408 | 15 |
| **Starting Price** | US$19.00 | US$198.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Freshdesk

- API
- Archiving & Retention
- Automatic Call Distribution
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Engagement Tracking
- Full Text Search
- Knowledge Base Management
- Monitoring
- Project Management
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Wiki
- Workflow Management

### KBPublisher

- API
- Catalog Management
- Collaboration Tools
- Content Management
- Full Text Search
- Knowledge Base Management
- Self Service Portal
- Single Sign On
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View KBPublisher Profile](https://www.getapp.ie/software/120835/kbpublisher)
- [View Original Comparison](https://www.getapp.ie/compare/10317/120835/freshdesk/vs/kbpublisher)

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