---
description: Compare Freshdesk vs Deskhero for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Deskhero Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Deskhero](https://www.getapp.ie/compare/10317/2075962/freshdesk/vs/deskhero)

# Compare Freshdesk vs Deskhero

Canonical: https://www.getapp.ie/compare/10317/2075962/freshdesk/vs/deskhero

> Detailed comparison between Freshdesk and Deskhero. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Deskhero |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 1 |
| **Starting Price** | US$19.00 | US$9.95 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Computer Telephony Integration
- Customer Communication
- Customisable Forms
- Customizable Fields
- Data Import/Export
- Email Management
- Inbox Management
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Ticket Management

### Deskhero

- API
- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Customer Communication
- Customisable Forms
- Customizable Fields
- Data Import/Export
- Email Management
- Inbox Management
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Role-Based Permissions
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View Deskhero Profile](https://www.getapp.ie/software/2075962/deskhero)
- [View Original Comparison](https://www.getapp.ie/compare/10317/2075962/freshdesk/vs/deskhero)

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