---
description: Compare Freshdesk vs monday service for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs monday service Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> monday service](https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service)

# Compare Freshdesk vs monday service

Canonical: https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service

> Detailed comparison between Freshdesk and monday service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | monday service |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 108 |
| **Starting Price** | US$19.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customisable Templates
- Dashboard
- IT Asset Management
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### monday service

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customisable Templates
- Dashboard
- IT Asset Management
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View monday service Profile](https://www.getapp.ie/software/2079989/monday-service)
- [View Original Comparison](https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs monday service Comparison | GetApp Ireland 2026","description":"Compare Freshdesk vs monday service for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service","about":[{"@id":"https://www.getapp.ie/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ie/software/2079989/monday-service#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service#webpage","isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.ie/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"monday service","description":"monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.\n\nBeyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/acf6e3d1-f07a-4909-9364-8a322411e4a9.webp","url":"https://www.getapp.ie/software/2079989/monday-service","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2079989/monday-service#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":108},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs monday service","position":3,"item":"https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/10317/2079989/freshdesk/vs/monday-service#breadcrumblist"}]}
</script>