---
description: Compare Freshdesk vs SAP Customer Experience for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs SAP Customer Experience Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> SAP Customer Experience](https://www.getapp.ie/compare/10317/90379/freshdesk/vs/sap-crm)

# Compare Freshdesk vs SAP Customer Experience

Canonical: https://www.getapp.ie/compare/10317/90379/freshdesk/vs/sap-crm

> Detailed comparison between Freshdesk and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | SAP Customer Experience |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 245 |
| **Starting Price** | US$19.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Automated Routing
- CRM
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

### SAP Customer Experience

- API
- Automated Routing
- CRM
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View SAP Customer Experience Profile](https://www.getapp.ie/software/90379/sap-crm)
- [View Original Comparison](https://www.getapp.ie/compare/10317/90379/freshdesk/vs/sap-crm)

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