---
description: Compare Freshdesk vs ManageEngine SupportCenter Plus for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs ManageEngine SupportCenter Plus Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> ManageEngine SupportCenter Plus](https://www.getapp.ie/compare/10317/90406/freshdesk/vs/manageengine-supportcenter-plus)

# Compare Freshdesk vs ManageEngine SupportCenter Plus

Canonical: https://www.getapp.ie/compare/10317/90406/freshdesk/vs/manageengine-supportcenter-plus

> Detailed comparison between Freshdesk and ManageEngine SupportCenter Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ManageEngine SupportCenter Plus |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 14 |
| **Starting Price** | US$19.00 | US$495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Key features

### Freshdesk

- Activity Dashboard
- CRM
- Contact Management
- Customer Communication
- Customer Database
- Dashboard
- Feedback Management
- Knowledge Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management

### ManageEngine SupportCenter Plus

- Activity Dashboard
- CRM
- Contact Management
- Customer Communication
- Customer Database
- Dashboard
- Feedback Management
- Knowledge Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.ie/software/10317/freshdesk)
- [View ManageEngine SupportCenter Plus Profile](https://www.getapp.ie/software/90406/manageengine-supportcenter-plus)
- [View Original Comparison](https://www.getapp.ie/compare/10317/90406/freshdesk/vs/manageengine-supportcenter-plus)

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