---
description: Compare Zoho Desk vs Responsive for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Responsive Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [Zoho Desk \<span\>vs\</span\> Responsive](https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive)

# Compare Zoho Desk vs Responsive

Canonical: https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive

> Detailed comparison between Zoho Desk and Responsive. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Responsive |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2211 | 172 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Audit Trail
- CRM
- Collaboration Tools
- Configurable Workflow
- Content Management
- Customisable Templates
- Document Management
- Full Text Search
- Live Chat
- Project Management
- Projections
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Template Management
- Templates
- Workflow Management

### Responsive

- API
- Activity Tracking
- Audit Trail
- CRM
- Collaboration Tools
- Configurable Workflow
- Content Management
- Customisable Templates
- Document Management
- Full Text Search
- Live Chat
- Project Management
- Projections
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Template Management
- Templates
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.getapp.ie/software/10036/zoho-desk)
- [View Responsive Profile](https://www.getapp.ie/software/103221/responsive)
- [View Original Comparison](https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Responsive Comparison | GetApp Ireland 2026","description":"Compare Zoho Desk vs Responsive for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive","about":[{"@id":"https://www.getapp.ie/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.ie/software/103221/responsive#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive#breadcrumblist"},"@id":"https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.ie/software/10036/zoho-desk","@id":"https://www.getapp.ie/software/10036/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Responsive","description":"Responsive (formerly RFPIO) is the industry leader in Strategic Response Management with a suite of AI-driven solutions to help bid and response teams win more deals with smarter, faster responses. Responsive AI drafts answers and manages collaborative workflows so your teams can deliver winning responses to RFPs, RFIs, DDQs, VSQs, and more 80% faster. Harness a single source of truth so your frontline teams can share and exchange critical information while confidently responding to bids, inquiries, and questionnaires with the best answers from the most intelligent solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7b1be5ae-44e1-43f0-b6c7-8a9478a7e461.png","url":"https://www.getapp.ie/software/103221/responsive","@id":"https://www.getapp.ie/software/103221/responsive#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":172},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Support Software","position":2,"item":"/directory/563/remote-support/software","@type":"ListItem"},{"name":"Zoho Desk vs Responsive","position":3,"item":"https://www.getapp.ie/compare/10036/103221/zoho-desk/vs/responsive","@type":"ListItem"}]}]}
</script>