---
description: Compare 3CX vs Marchex for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 3CX vs Marchex Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [3CX \<span\>vs\</span\> Marchex](https://www.getapp.ie/compare/103409/110321/3cx/vs/marchex-call-tracking)

# Compare 3CX vs Marchex

Canonical: https://www.getapp.ie/compare/103409/110321/3cx/vs/marchex-call-tracking

> Detailed comparison between 3CX and Marchex. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 3CX | Marchex |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 465 | 32 |
| **Starting Price** | US$350.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### 3CX

- API
- Activity Dashboard
- Alerts/Notifications
- Auto-Dialer
- CRM
- Call Disposition
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Caller ID
- Computer Telephony Integration
- Contact Management
- Customisable Reports
- IVR
- Interaction Tracking
- Real-Time Analytics
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations

### Marchex

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Call Disposition
- Call Recording
- Call Reporting
- Call Routing
- Caller ID
- Contact Management
- Customisable Reports
- IVR
- Interaction Tracking
- Real-Time Analytics
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations

## Links

- [View 3CX Profile](https://www.getapp.ie/software/103409/3cx)
- [View Marchex Profile](https://www.getapp.ie/software/110321/marchex-call-tracking)
- [View Original Comparison](https://www.getapp.ie/compare/103409/110321/3cx/vs/marchex-call-tracking)

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