---
description: Compare JivoChat vs Octadesk for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JivoChat vs Octadesk Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [JivoChat \<span\>vs\</span\> Octadesk](https://www.getapp.ie/compare/104113/2065652/jivochat/vs/octadesk)

# Compare JivoChat vs Octadesk

Canonical: https://www.getapp.ie/compare/104113/2065652/jivochat/vs/octadesk

> Detailed comparison between JivoChat and Octadesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JivoChat | Octadesk |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 105 | 6 |
| **Starting Price** | US$19.00 | R$687.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### JivoChat

- API
- Alerts/Notifications
- Automatic Call Distribution
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Email Management
- For Startups
- Interaction Tracking
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Reminders
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing
- Video Support

### Octadesk

- Alerts/Notifications
- Chat/Messaging
- Customer History
- Interaction Tracking
- Multi-Channel Communication

## Links

- [View JivoChat Profile](https://www.getapp.ie/software/104113/jivochat)
- [View Octadesk Profile](https://www.getapp.ie/software/2065652/octadesk)
- [View Original Comparison](https://www.getapp.ie/compare/104113/2065652/jivochat/vs/octadesk)

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