---
description: Compare Genesys Cloud CX vs LiveCaller for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX vs LiveCaller Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> LiveCaller](https://www.getapp.ie/compare/104597/2038703/genesys-cloud/vs/livecaller)

# Compare Genesys Cloud CX vs LiveCaller

Canonical: https://www.getapp.ie/compare/104597/2038703/genesys-cloud/vs/livecaller

> Detailed comparison between Genesys Cloud CX and LiveCaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | LiveCaller |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 262 | 10 |
| **Starting Price** | US$75.00 | US$13.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Genesys Cloud CX

- API
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Dashboard
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

### LiveCaller

- API
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Dashboard
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.ie/software/104597/genesys-cloud)
- [View LiveCaller Profile](https://www.getapp.ie/software/2038703/livecaller)
- [View Original Comparison](https://www.getapp.ie/compare/104597/2038703/genesys-cloud/vs/livecaller)

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