---
description: Compare Freshchat vs Sendbird for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshchat vs Sendbird Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat \<span\>vs\</span\> Sendbird](https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird)

# Compare Freshchat vs Sendbird

Canonical: https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird

> Detailed comparison between Freshchat and Sendbird. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshchat | Sendbird |
| **Overall rating** | 4.1/5 | 4.2/5 |
| **Total Reviews** | 115 | 31 |
| **Starting Price** | ₹1,799.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | Live Online, Documentation |

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### Sendbird

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.getapp.ie/software/106095/freshchat)
- [View Sendbird Profile](https://www.getapp.ie/software/107565/sendbird)
- [View Original Comparison](https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshchat vs Sendbird Comparison | GetApp Ireland 2026","description":"Compare Freshchat vs Sendbird for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird","about":[{"@id":"https://www.getapp.ie/software/106095/freshchat#software"},{"@id":"https://www.getapp.ie/software/107565/sendbird#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird#webpage","isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nKey-Value Propositions:\n1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more\n2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional \n3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.\n\nFreshchat offers:\n\n-Unified inbox experience to manage conversations across digital channels\n-Best-in-class AI chatbots that focus on intent and engagement\n-Proactive messaging using hyper-targeted rich media campaigns \n-Intelligent load balancing and auto-routing capabilities\n-Seamless integrations via a rapidly growing app marketplace and custom APIs\n-Highly resilient architecture built on AWS and certified \n with industry compliances","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/813eed6c-ff22-4e52-8f08-b6d751e784ac.png","url":"https://www.getapp.ie/software/106095/freshchat","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/106095/freshchat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Sendbird","description":"Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences.\n\n\nTrusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c461b8d3-d394-4683-88e1-171baa0156ac.png","url":"https://www.getapp.ie/software/107565/sendbird","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/107565/sendbird#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":31},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Freshchat vs Sendbird","position":3,"item":"https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/106095/107565/freshchat/vs/sendbird#breadcrumblist"}]}
</script>