---
description: Compare TextBox vs Birdeye for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TextBox vs Birdeye Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [TextBox \<span\>vs\</span\> Birdeye](https://www.getapp.ie/compare/111571/112535/textbox/vs/birdeye)

# Compare TextBox vs Birdeye

Canonical: https://www.getapp.ie/compare/111571/112535/textbox/vs/birdeye

> Detailed comparison between TextBox and Birdeye. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TextBox | Birdeye |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 23 | 702 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### TextBox

- 2-Way Messaging
- API
- Automated Responses
- Contact Management
- Customisable Templates
- Message Personalisation
- SMS Messaging
- Scheduled Messaging

### Birdeye

- 2-Way Messaging
- AI/Machine Learning
- API
- Automated Responses
- Configurable Workflow
- Contact Management
- Customisable Templates
- Engagement Tracking
- Filtering
- Message Personalisation
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- SMS Messaging
- Scheduled Messaging
- Support Ticket Management
- Transaction Monitoring
- Web Tracking

## Links

- [View TextBox Profile](https://www.getapp.ie/software/111571/textbox)
- [View Birdeye Profile](https://www.getapp.ie/software/112535/birdeye)
- [View Original Comparison](https://www.getapp.ie/compare/111571/112535/textbox/vs/birdeye)

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