---
description: Compare XCALLY vs Amazon Connect for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: XCALLY vs Amazon Connect Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [XCALLY \<span\>vs\</span\> Amazon Connect](https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect)

# Compare XCALLY vs Amazon Connect

Canonical: https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect

> Detailed comparison between XCALLY and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | XCALLY | Amazon Connect |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 130 | 93 |
| **Starting Price** | €29.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### XCALLY

- API
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- List Management
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection
- Workforce Management

### Amazon Connect

- API
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- List Management
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection
- Workforce Management

## Links

- [View XCALLY Profile](https://www.getapp.ie/software/112271/xcally)
- [View Amazon Connect Profile](https://www.getapp.ie/software/2057092/amazon-connect)
- [View Original Comparison](https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"XCALLY vs Amazon Connect Comparison | GetApp Ireland 2026","description":"Compare XCALLY vs Amazon Connect for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect","about":[{"@id":"https://www.getapp.ie/software/112271/xcally#software"},{"@id":"https://www.getapp.ie/software/2057092/amazon-connect#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"XCALLY","description":"XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills. \n\nXCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag &amp; drop web GUI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7671daac-8e48-4b82-90b7-7d6a6a2d107a.png","url":"https://www.getapp.ie/software/112271/xcally","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/112271/xcally#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":130,"ratingValue":4.8},"offers":{"price":"29","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Amazon Connect","description":"Amazon Connect. Omni-channel, easy-to-use, cloud contact center service.\n\nSet up a contact center in minutes that can scale to support millions of customers. With Amazon Connect you can build high-quality voice and interactive chat experiences to support customers from anywhere. A single intuitive UI allows for contact routing, queuing, and analytics.\n\nBuilt-in AI and ML allows you to personalize interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response and chat bots.\n\nFeatures include; telephony, high-quality audio, predictive dialers with answerphone detection, web/mobile chat, routing, task management, automation, rules engine and more. \n\nDownload the AWS Connect eBook to find out more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/590bc6a6-ed6d-475c-97d8-c992245cf8d9.png","url":"https://www.getapp.ie/software/2057092/amazon-connect","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2057092/amazon-connect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":93,"ratingValue":4.5},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"XCALLY vs Amazon Connect","position":3,"item":"https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/112271/2057092/xcally/vs/amazon-connect#breadcrumblist"}]}
</script>