---
description: Compare Birdeye vs BigSpy for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs BigSpy Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Birdeye \<span\>vs\</span\> BigSpy](https://www.getapp.ie/compare/112535/2050741/birdeye/vs/bigspy)

# Compare Birdeye vs BigSpy

Canonical: https://www.getapp.ie/compare/112535/2050741/birdeye/vs/bigspy

> Detailed comparison between Birdeye and BigSpy. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | BigSpy |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 704 | 2484 |
| **Starting Price** | - | US$9.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Not Offered |

## Key features

### Birdeye

- AI/Machine Learning
- Competitive Analysis
- Configurable Workflow
- Customisable Templates
- Dashboard
- Engagement Tracking
- Filtering
- Lead Management
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Scheduled Messaging
- Sentiment Analysis
- Social Listening
- Support Ticket Management
- Survey/Poll Management
- Transaction Monitoring
- Web Tracking

### BigSpy

- Competitive Analysis
- Dashboard
- Filtering
- Sentiment Analysis
- Social Listening

## Links

- [View Birdeye Profile](https://www.getapp.ie/software/112535/birdeye)
- [View BigSpy Profile](https://www.getapp.ie/software/2050741/bigspy)
- [View Original Comparison](https://www.getapp.ie/compare/112535/2050741/birdeye/vs/bigspy)

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