The Live Chat with Super Powers. Click to discover more.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources.
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$67.00/month

Pricing plans

Overall rating

4.6 /5
(54)
Ease of Use
4.5/5
Features
4.3/5
Customer Service
4.3/5
Value for Money
4.4/5

Overall rating

4.5 /5
(881)
Ease of Use
4.4/5
Features
4.4/5
Customer Service
4.3/5
Value for Money
4.0/5

Total features 134

  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Behaviour Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CRM
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Contextual Guidance
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customisable Branding
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualisation
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales / Marketing
  • For Startups
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Image Library
  • In-App Training
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Database Integration
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Interface
  • Mobile Optimised Emails
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritisation
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Question Library
  • Queue Management
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skip Logic
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Onboarding
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 161

  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Behaviour Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CRM
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Contextual Guidance
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customisable Branding
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualisation
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales / Marketing
  • For Startups
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Image Library
  • In-App Training
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Database Integration
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Interface
  • Mobile Optimised Emails
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritisation
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Question Library
  • Queue Management
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skip Logic
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Onboarding
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Aircall
  • AskNicely
  • Automate.io
  • ChargeDesk
  • CloudApp
  • DataHero
  • Driftrock
  • Droplr
  • Front
  • Geckoboard
  • GitHub
  • Grow
  • HipChat
  • Landingi
  • LeadsBridge
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • Operations Hub
  • Privy
  • Salesforce Sales Cloud
  • SatisMeter
  • Segment
  • Shopify
  • Slack
  • Stamplay
  • Statuspage
  • Stripe
  • Survicate
  • Toky
  • Tray.io
  • Trello
  • Twitter
  • Wistia
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • Aircall
  • AskNicely
  • Automate.io
  • ChargeDesk
  • CloudApp
  • DataHero
  • Driftrock
  • Droplr
  • Front
  • Geckoboard
  • GitHub
  • Grow
  • HipChat
  • Landingi
  • LeadsBridge
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • Operations Hub
  • Privy
  • Salesforce Sales Cloud
  • SatisMeter
  • Segment
  • Shopify
  • Slack
  • Stamplay
  • Statuspage
  • Stripe
  • Survicate
  • Toky
  • Tray.io
  • Trello
  • Twitter
  • Wistia
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite