---
description: Compare Groove vs BeyondTrust Remote Support for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Groove vs BeyondTrust Remote Support Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [Groove \<span\>vs\</span\> BeyondTrust Remote Support](https://www.getapp.ie/compare/91569/113939/groove/vs/bomgar)

# Compare Groove vs BeyondTrust Remote Support

Canonical: https://www.getapp.ie/compare/91569/113939/groove/vs/bomgar

> Detailed comparison between Groove and BeyondTrust Remote Support. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Groove | BeyondTrust Remote Support |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 87 | 2009 |
| **Starting Price** | US$29.00 | US$1,995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Groove

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Knowledge Base Management
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### BeyondTrust Remote Support

- API
- Access Controls/Permissions
- Access Management
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Knowledge Base Management
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- Surveys & Feedback
- Ticket Management

## Links

- [View Groove Profile](https://www.getapp.ie/software/91569/groove)
- [View BeyondTrust Remote Support Profile](https://www.getapp.ie/software/113939/bomgar)
- [View Original Comparison](https://www.getapp.ie/compare/91569/113939/groove/vs/bomgar)

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