---
description: Compare BOSSDesk vs Gist for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BOSSDesk vs Gist Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BOSSDesk \<span\>vs\</span\> Gist](https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist)

# Compare BOSSDesk vs Gist

Canonical: https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist

> Detailed comparison between BOSSDesk and Gist. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BOSSDesk | Gist |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 140 | 149 |
| **Starting Price** | US$29.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### BOSSDesk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Chatbot
- Customisable Branding
- Customisable Templates
- Full Text Search
- Issue Scheduling
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Service History
- Support Ticket Management
- Ticket Management
- Widgets

### Gist

- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Customisable Branding
- Full Text Search
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Ticket Management
- Widgets

## Links

- [View BOSSDesk Profile](https://www.getapp.ie/software/120371/boss-solutions-suite)
- [View Gist Profile](https://www.getapp.ie/software/2069118/gist)
- [View Original Comparison](https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BOSSDesk vs Gist Comparison | GetApp Ireland 2026","description":"Compare BOSSDesk vs Gist for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist","about":[{"@id":"https://www.getapp.ie/software/120371/boss-solutions-suite#software"},{"@id":"https://www.getapp.ie/software/2069118/gist#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist#breadcrumblist"},"@id":"https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ie/#organization"},"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE"},{"name":"BOSSDesk","description":"With rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise.  It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\nMajor capabilities include advanced Incident, Problem &amp; Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e92bb600-136d-4f34-81d0-16b82a818987.png","url":"https://www.getapp.ie/software/120371/boss-solutions-suite","@id":"https://www.getapp.ie/software/120371/boss-solutions-suite#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":140,"ratingValue":4.7},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Gist","description":"Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9762f9c0-375e-40ef-bde6-f2ef3554df39.png","url":"https://www.getapp.ie/software/2069118/gist","@id":"https://www.getapp.ie/software/2069118/gist#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":149,"ratingValue":4.7},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"BOSSDesk vs Gist","position":3,"item":"https://www.getapp.ie/compare/120371/2069118/boss-solutions-suite/vs/gist","@type":"ListItem"}]}]}
</script>