---
description: Compare BMC Helix ITSM vs Faddom for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BMC Helix ITSM vs Faddom Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> Faddom](https://www.getapp.ie/compare/2048245/2048286/bmc-helix-itsm/vs/faddom)

# Compare BMC Helix ITSM vs Faddom

Canonical: https://www.getapp.ie/compare/2048245/2048286/bmc-helix-itsm/vs/faddom

> Detailed comparison between BMC Helix ITSM and Faddom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Faddom |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 115 | 20 |
| **Starting Price** | - | US$1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Documentation, Videos |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Support Ticket Management

### Faddom

- API
- Activity Dashboard
- Alerts/Notifications
- Change Management
- Configuration Management
- Data Visualisation
- IT Asset Tracking
- Incident Management
- Monitoring
- Problem Management
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- SSL Security
- Self-Updating Maps

## Links

- [View BMC Helix ITSM Profile](https://www.getapp.ie/software/2048245/bmc-helix-itsm)
- [View Faddom Profile](https://www.getapp.ie/software/2048286/faddom)
- [View Original Comparison](https://www.getapp.ie/compare/2048245/2048286/bmc-helix-itsm/vs/faddom)

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