---
description: Compare ManageEngine ServiceDesk Plus vs NinjaOne for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ManageEngine ServiceDesk Plus vs NinjaOne Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> NinjaOne](https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm)

# Compare ManageEngine ServiceDesk Plus vs NinjaOne

Canonical: https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm

> Detailed comparison between ManageEngine ServiceDesk Plus and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ManageEngine ServiceDesk Plus | NinjaOne |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 234 | 297 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Status Tracking
- Support Ticket Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.ie/software/20521/manageengine-service-desk-plus)
- [View NinjaOne Profile](https://www.getapp.ie/software/108129/ninjarmm)
- [View Original Comparison](https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ManageEngine ServiceDesk Plus vs NinjaOne Comparison | GetApp Ireland 2026","description":"Compare ManageEngine ServiceDesk Plus vs NinjaOne for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm","about":[{"@id":"https://www.getapp.ie/software/20521/manageengine-service-desk-plus#software"},{"@id":"https://www.getapp.ie/software/108129/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm#breadcrumblist"},"@id":"https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"ManageEngine ServiceDesk Plus","description":"ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size &amp; large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates  help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. \n\nServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.\n\nManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. \n\nServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base.\n\nServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization.\n\nServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs &amp; completed purchases. It also provides import of requesters &amp; assets from .csv files &amp; user satisfaction surveys.\n\nBest notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration &amp; more.\n\nIncident management, Problem management, Change management &amp; CMDB has been implemented with all functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/626f9611-5532-4e7c-a27c-8ae312a0a2d9.png","url":"https://www.getapp.ie/software/20521/manageengine-service-desk-plus","@id":"https://www.getapp.ie/software/20521/manageengine-service-desk-plus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":234,"ratingValue":4.4},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"NinjaOne","description":"NinjaOne is a cloud-based (SaaS) unified IT operations platform that consolidates remote monitoring and management (RMM), patch management, mobile device management (MDM), remote access, IT asset management, backup, and helpdesk ticketing into a single interface. Designed for managed service providers (MSPs) and internal IT teams, NinjaOne supports Windows, macOS, Linux, and mobile endpoints, providing centralized visibility and control across distributed environments. The platform offers policy-based automation, real-time alerting, and scripting capabilities that reduce manual workload across routine endpoint management tasks.\n\nNinjaOne delivers a modular architecture that allows organizations to configure the toolset to match operational requirements, whether managing a few hundred or tens of thousands of devices. Patch management spans operating systems and third-party applications, with scheduling and approval workflows that support compliance and security posture goals. The MDM module extends management to iOS and Android devices, while the integrated backup solution covers both local and cloud storage targets. Role-based access controls and detailed audit logging support multi-tenant MSP environments and internal IT governance requirements.\n\nDeployment is fully cloud-hosted with no on-premises infrastructure required, reducing setup overhead and enabling rapid onboarding. NinjaOne integrates with a broad ecosystem of PSA, documentation, and security tools through native connectors and an open API, allowing IT teams to embed the platform into existing workflows without replacing adjacent tooling.","image":"https://images.g2crowd.com/display-layer-screenshots/25671/6347eab9a667bba1a3d1c1cb1011738d9a565a3010821dc1a9b240ae1072358d.png","url":"https://www.getapp.ie/software/108129/ninjarmm","@id":"https://www.getapp.ie/software/108129/ninjarmm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":297,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/1415/incident-management/software","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus vs NinjaOne","position":3,"item":"https://www.getapp.ie/compare/20521/108129/manageengine-service-desk-plus/vs/ninjarmm","@type":"ListItem"}]}]}
</script>