---
description: Compare ManageEngine ServiceDesk Plus vs Hornbill for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ManageEngine ServiceDesk Plus vs Hornbill Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Hornbill](https://www.getapp.ie/compare/20521/155515/manageengine-service-desk-plus/vs/hornbill)

# Compare ManageEngine ServiceDesk Plus vs Hornbill

Canonical: https://www.getapp.ie/compare/20521/155515/manageengine-service-desk-plus/vs/hornbill

> Detailed comparison between ManageEngine ServiceDesk Plus and Hornbill. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Hornbill |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 227 | 30 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Hornbill

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.ie/software/20521/manageengine-service-desk-plus)
- [View Hornbill Profile](https://www.getapp.ie/software/155515/hornbill)
- [View Original Comparison](https://www.getapp.ie/compare/20521/155515/manageengine-service-desk-plus/vs/hornbill)

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