---
description: Compare LiveChat vs Zoho SalesIQ for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat vs Zoho SalesIQ Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LiveChat \<span\>vs\</span\> Zoho SalesIQ](https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq)

# Compare LiveChat vs Zoho SalesIQ

Canonical: https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq

> Detailed comparison between LiveChat and Zoho SalesIQ. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Zoho SalesIQ |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 98 |
| **Starting Price** | US$25.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Zoho SalesIQ

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.getapp.ie/software/8385/livechat)
- [View Zoho SalesIQ Profile](https://www.getapp.ie/software/101511/zoho-salesiq)
- [View Original Comparison](https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Zoho SalesIQ Comparison | GetApp Ireland 2026","description":"Compare LiveChat vs Zoho SalesIQ for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq","about":[{"@id":"https://www.getapp.ie/software/8385/livechat#software"},{"@id":"https://www.getapp.ie/software/101511/zoho-salesiq#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq#webpage","isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat platform designed to facilitate real time customer communication, support operations, and sales engagement for businesses operating websites and digital storefronts. The platform serves as a comprehensive customer service solution for organizations managing visitor interactions, automating routine inquiries, and delivering immediate assistance across multiple communication channels. The solution targets business to business software as a service companies and ecommerce enterprises seeking to enhance satisfaction metrics and conversion rates through direct engagement capabilities.\n\nThe platform provides communication and engagement tools centered around a customizable chat widget supporting rich message formats such as images, product cards, buttons, and multimedia content. The widget offers multilingual support and can be branded with corporate logos and color schemes to align with existing web designs. Intelligent chat routing directs incoming conversations to agents based on expertise, availability, and predefined rules while queue management handles periods of elevated traffic. Agents can employ predefined responses for common queries, transfer conversations between team members, share files during interactions, and apply tags for conversation organization. Proactive chat invitations trigger automated greetings based on visitor behavior patterns and configurable parameters while pre chat and post chat surveys facilitate feedback collection and satisfaction measurement.\n\nTeam management features include agent grouping by department or function, individual profiles, scheduling tools for availability and shift management, and activity tracking systems that monitor performance metrics. Artificial intelligence automation components allow chatbots to address routine inquiries without human intervention while an integrated assistance feature offers text enhancement suggestions, tag recommendations, and automated summaries to support agent efficiency and consistency. LiveChat's reporting and analytics suite presents chat statistics, satisfaction scores, agent performance data, campaign conversion metrics, engagement levels, staffing predictions derived from traffic patterns, and visitor analytics within a centralized dashboard. Custom report functionality enables organizations to generate analytics tailored to specific operational requirements.\n\nExtensive integration capabilities connect the platform with third party applications and services including customer relationship management systems, help desk tools, ecommerce platforms, marketing solutions, and social media messaging channels. Application programming interface and webhook support allow for custom integrations and specialized workflow automation. Enterprise grade security measures encompass data encryption, compliance features aligned with data protection regulations, and role based access controls for agents and administrators. Native mobile and desktop applications for major operating systems enable conversation management from any location while omnichannel communication capabilities consolidate chat, email, SMS, and social media interactions into a unified interface. LiveChat includes a ticketing system for follow up of unresolved issues, a knowledge base with documentation and guides, and continuous support services to assist with implementation and optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fae15a7d-08af-40ca-a09f-6b2258bc8465.png","url":"https://www.getapp.ie/software/8385/livechat","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/8385/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zoho SalesIQ","description":"Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics software solution for small to large organizations. It helps identify your website visitor needs while improving your sales opportunities and customer support. SalesIQ provides detailed visitor, contact, and company information such as location, site behavior, and new or returning visitors/contacts, which can be used to identify hot prospects and priority customers to proactively engage them in chat at the most optimal time. \n\nCreate pre-defined rules and set up \"hot prospect\" notifications to be sent to agents when visitors complete certain actions on your site. You can also set up automated chat triggers for proactive engagement, route visitors and customers to the right department and agents, make audio calls, and even screen-share for enhanced customer service. \n\nBuild your Knowledge Base by creating articles and FAQs that can be shared with prospects and customers. \n\nAutomate your conversation flow with chatbots. You can easily build one with or without coding skills using Zobot, SalesIQ’s powerful, low-code bot builder. Use chatbots to initiate conversations, collect contact data, and answer basic queries using the resources from your Knowledge Base. You can also train chatbots to use pre-built responses, equip them with small talk, teach them business terms to use during conversations with customers, and automatically record unanswered questions for you to update your resources with responses.\n\nZoho SalesIQ integrates with Zoho CRM to access lead and prospect information from both apps. Chat sessions can be automatically converted into contact or lead records in the CRM, and you can assign follow-up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospects return to your site. \n\nThis customer engagement app can be used to monitor KPIs around visitor activity and agent performance through pre-built reports and performance-monitoring stats. Lastly, supervisors can use Zoho SalesIQ to monitor agents as they chat to prospects and provide coaching with live feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d4e05f99-14b8-4518-b2c9-5d026e7c9d46.png","url":"https://www.getapp.ie/software/101511/zoho-salesiq","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/101511/zoho-salesiq#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":98},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"LiveChat vs Zoho SalesIQ","position":3,"item":"https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/8385/101511/livechat/vs/zoho-salesiq#breadcrumblist"}]}
</script>