LiveChat

Premium Customer Service Software for Live Chat & Help Desk
(954 reviews)
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Userlike

Help your customers when it matters, where it matters.
(630 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$16.00/month
€29.00/month
Free Free
Free
Open Source Open Source
Open Source
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

"What If" Scenarios "What If" Scenarios
"What If" Scenarios
API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Application Integration Application Integration
Application Integration
Applications Management Applications Management
Applications Management
Archiving & Retention Archiving & Retention
Archiving & Retention
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Automated Scheduling Automated Scheduling
Automated Scheduling
Business Analysis Business Analysis
Business Analysis
CRM Integration CRM Integration
CRM Integration
Cash Management Cash Management
Cash Management
Charting Charting
Charting
Chat Chat
Chat
Chat Transcript Chat Transcript
Chat Transcript
Collaborative Review Collaborative Review
Collaborative Review
Contact History Contact History
Contact History
Customer History Customer History
Customer History
Customer Profiling Customer Profiling
Customer Profiling
Customisable Branding Customisable Branding
Customisable Branding
Customisable Templates Customisable Templates
Customisable Templates
Data Visualisation Data Visualisation
Data Visualisation
Email Integration Email Integration
Email Integration
Email Templates Email Templates
Email Templates
Employee Profile Employee Profile
Employee Profile
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
File Management File Management
File Management
File Transfer File Transfer
File Transfer
Filtered Views Filtered Views
Filtered Views
Goal Setting / Tracking Goal Setting / Tracking
Goal Setting / Tracking
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
History Tracking History Tracking
History Tracking
Instant Messaging Instant Messaging
Instant Messaging
Labeling Labeling
Labeling
Mobile Integration Mobile Integration
Mobile Integration
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Language Multi-Language
Multi-Language
Offline Access Offline Access
Offline Access
Performance Reports Performance Reports
Performance Reports
Ratings & Reviews Ratings & Reviews
Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
SSL Security SSL Security
SSL Security
Sales Tracking Sales Tracking
Sales Tracking
Search Functionality Search Functionality
Search Functionality
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Survey Management Survey Management
Survey Management
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Timeline Management Timeline Management
Timeline Management
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Visitor Tracking Visitor Tracking
Visitor Tracking
Visual Analytics Visual Analytics
Visual Analytics
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

ActiveCampaign ActiveCampaign
ActiveCampaign
Campaign Monitor Campaign Monitor
Campaign Monitor
Cayzu Cayzu
Cayzu
Freshdesk Freshdesk
Freshdesk
Help Scout Help Scout
Help Scout
Logicbox Logicbox
Logicbox
Pipedrive Pipedrive
Pipedrive
PipelineDeals PipelineDeals
PipelineDeals
SEOshop eCommerce SEOshop eCommerce
SEOshop eCommerce
Slack Slack
Slack
Talkdesk Talkdesk
Talkdesk
Toonimo Toonimo
Toonimo
Trello Trello
Trello
VidGrid VidGrid
VidGrid
Vision Helpdesk Vision Helpdesk
Vision Helpdesk
Zendesk Zendesk
Zendesk
amoCRM amoCRM
amoCRM