---
description: Compare NiCE CXone vs Luware Recording for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Luware Recording Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> Luware Recording](https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording)

# Compare NiCE CXone vs Luware Recording

Canonical: https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording

> Detailed comparison between NiCE CXone and Luware Recording. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | Luware Recording |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$110.00 | CHF 9.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Call Monitoring
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Performance Metrics
- Recording
- Reporting & Statistics
- Skills Tracking
- Speech-to-Text Analysis
- Third-Party Integrations

### Luware Recording

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Call Monitoring
- Dashboard
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Performance Metrics
- Recording
- Reporting & Statistics
- Speech-to-Text Analysis
- Third-Party Integrations

## Links

- [View NiCE CXone Profile](https://www.getapp.ie/software/8391/incontact-call-center-software)
- [View Luware Recording Profile](https://www.getapp.ie/software/2075630/luware-recording)
- [View Original Comparison](https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone vs Luware Recording Comparison | GetApp Ireland 2026","description":"Compare NiCE CXone vs Luware Recording for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording","about":[{"@id":"https://www.getapp.ie/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.ie/software/2075630/luware-recording#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90cf8b2c-9f16-4b55-a2a5-c89979b17e35.png","url":"https://www.getapp.ie/software/8391/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/8391/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":581,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Luware Recording","description":"Luware Recording is a cloud-based, enterprise-grade compliance and quality monitoring solution for organizations operating across multiple communication platforms. It enables secure capture, storage, and analysis of voice, video, and text interactions in a single interface.\n\nAs a Microsoft-certified solution, Luware Recording supports regulated industries with AI-powered speech analytics, high availability, and strong security controls—helping organizations monitor communications, gain actionable insights, and meet regulatory requirements with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9be0068c-041f-4c90-8480-0c40d3ee6732.png","url":"https://www.getapp.ie/software/2075630/luware-recording","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2075630/luware-recording#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"offers":{"price":"9","@type":"Offer","priceCurrency":"CHF"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"NiCE CXone vs Luware Recording","position":3,"item":"https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/8391/2075630/incontact-call-center-software/vs/luware-recording#breadcrumblist"}]}
</script>