---
description: Compare NiCE CXone vs LiveAgent for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs LiveAgent Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> LiveAgent](https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent)

# Compare NiCE CXone vs LiveAgent

Canonical: https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent

> Detailed comparison between NiCE CXone and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | LiveAgent |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 582 | 1789 |
| **Starting Price** | US$110.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Access Controls/Permissions
- CRM
- Call Scripting
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### LiveAgent

- API
- Access Controls/Permissions
- CRM
- Call Scripting
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.getapp.ie/software/8391/incontact-call-center-software)
- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone vs LiveAgent Comparison | GetApp Ireland 2026","description":"Compare NiCE CXone vs LiveAgent for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent","about":[{"@id":"https://www.getapp.ie/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.ie/software/91301/liveagent#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://images.g2crowd.com/display-layer-screenshots/377/91058d4751b71afe7f8fc880ebfb89402e45a0335be70c9476bf5e0b5767cc26.webp","url":"https://www.getapp.ie/software/8391/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/8391/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":582,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.ie/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"NiCE CXone vs LiveAgent","position":3,"item":"https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/8391/91301/incontact-call-center-software/vs/liveagent#breadcrumblist"}]}
</script>