---
description: Compare NiCE CXone vs ServiceNow for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs ServiceNow Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> ServiceNow](https://www.getapp.ie/compare/8391/9156/incontact-call-center-software/vs/servicenow)

# Compare NiCE CXone vs ServiceNow

Canonical: https://www.getapp.ie/compare/8391/9156/incontact-call-center-software/vs/servicenow

> Detailed comparison between NiCE CXone and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | ServiceNow |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 581 | 350 |
| **Starting Price** | US$110.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Alerts/Escalation
- CRM
- Customisable Branding
- Dashboard
- Email Management
- Employee Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### ServiceNow

- API
- Alerts/Escalation
- CRM
- Customisable Branding
- Dashboard
- Email Management
- Employee Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.getapp.ie/software/8391/incontact-call-center-software)
- [View ServiceNow Profile](https://www.getapp.ie/software/9156/servicenow)
- [View Original Comparison](https://www.getapp.ie/compare/8391/9156/incontact-call-center-software/vs/servicenow)

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