---
description: Compare Kayako vs Freshchat for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kayako vs Freshchat Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako \<span\>vs\</span\> Freshchat](https://www.getapp.ie/compare/8789/106095/kayako/vs/freshchat)

# Compare Kayako vs Freshchat

Canonical: https://www.getapp.ie/compare/8789/106095/kayako/vs/freshchat

> Detailed comparison between Kayako and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Freshchat |
| **Overall rating** | 4.0/5 | 4.2/5 |
| **Total Reviews** | 176 | 148 |
| **Starting Price** | - | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Kayako

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customisable Branding
- Dashboard
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Freshchat

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customisable Branding
- Dashboard
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Kayako Profile](https://www.getapp.ie/software/8789/kayako)
- [View Freshchat Profile](https://www.getapp.ie/software/106095/freshchat)
- [View Original Comparison](https://www.getapp.ie/compare/8789/106095/kayako/vs/freshchat)

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