---
description: Compare Enghouse eKMS vs Talkdesk for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Enghouse eKMS vs Talkdesk Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Enghouse eKMS \<span\>vs\</span\> Talkdesk](https://www.getapp.ie/compare/90465/100659/smartsupport/vs/talkdesk)

# Compare Enghouse eKMS vs Talkdesk

Canonical: https://www.getapp.ie/compare/90465/100659/smartsupport/vs/talkdesk

> Detailed comparison between Enghouse eKMS and Talkdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Enghouse eKMS | Talkdesk |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 12 | 732 |
| **Starting Price** | US$199.00 | US$85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Enghouse eKMS

- API
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Dashboard
- Interaction Tracking
- Knowledge Base Management
- Real-Time Notifications
- Reporting & Statistics

### Talkdesk

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Dashboard
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Real-Time Notifications
- Recording
- Reporting & Statistics
- Support Ticket Management

## Links

- [View Enghouse eKMS Profile](https://www.getapp.ie/software/90465/smartsupport)
- [View Talkdesk Profile](https://www.getapp.ie/software/100659/talkdesk)
- [View Original Comparison](https://www.getapp.ie/compare/90465/100659/smartsupport/vs/talkdesk)

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