---
description: Compare Microsoft SharePoint vs Freshservice for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft SharePoint vs Freshservice Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Microsoft SharePoint \<span\>vs\</span\> Freshservice](https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice)

# Compare Microsoft SharePoint vs Freshservice

Canonical: https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice

> Detailed comparison between Microsoft SharePoint and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Microsoft SharePoint | Freshservice |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 5460 | 792 |
| **Starting Price** | US$5.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Microsoft SharePoint

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Content Management
- Customisable Templates
- Document Management
- Email Management
- Full Text Search
- Project Management
- Search/Filter
- Task Management
- Team Collaboration
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Content Management
- Customisable Templates
- Document Management
- Email Management
- Full Text Search
- Project Management
- Search/Filter
- Task Management
- Team Collaboration
- Workflow Management

## Links

- [View Microsoft SharePoint Profile](https://www.getapp.ie/software/90850/sharepoint)
- [View Freshservice Profile](https://www.getapp.ie/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Microsoft SharePoint vs Freshservice Comparison | GetApp Ireland 2026","description":"Compare Microsoft SharePoint vs Freshservice for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice","about":[{"@id":"https://www.getapp.ie/software/90850/sharepoint#software"},{"@id":"https://www.getapp.ie/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice#webpage","isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Microsoft SharePoint","description":"SharePoint is a web application platform that offers a set of tools to provide intranet portals, document and file management, collaboration and social networks. As an enterprise information portal, SharePoint allows users to create a centralized, password protected space for document sharing.\n\nOrganizations use SharePoint to create websites. It can be used to store, organize, share &amp; access information from almost any device; all that's needed is a web browser. Previously an internal content management product, Microsoft SharePoint now features web content management capabilities for the management of external website content. Designed to enhance user-productivity, SharePoint supports features such as notifications and approvals, plus lists and libraries.\n\nDeep integration with Office allows users to start co-authoring a document on one device and finish co-authoring it on another. Users can then can select from a variety of tools to annotate, highlight, and comment on it. Find any file quickly with powerful search and discovery tools, and then get intelligent insights about it, such as how many people viewed or shared it.\n\nSharePoint powers sharing and collaboration on the intranet. Users can broadcast their message and drive communications or share resources and news with their teams and organization, as well as build sites and portals that engage people, connecting them to expertise, content, actionable insights and collective knowledge. Drive organizational efficiency by sharing applications that streamline processes, and build communities of interest or practice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bd9f07ca-a09f-4bb7-8066-844d7992fa57.JPG","url":"https://www.getapp.ie/software/90850/sharepoint","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/90850/sharepoint#software","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":5460},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ie/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/91351/freshservice#software","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":792},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"Microsoft SharePoint vs Freshservice","position":3,"item":"https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/90850/91351/sharepoint/vs/freshservice#breadcrumblist"}]}
</script>