---
description: Compare Bright Pattern vs Five9 for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Bright Pattern vs Five9 Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Bright Pattern \<span\>vs\</span\> Five9](https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9)

# Compare Bright Pattern vs Five9

Canonical: https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9

> Detailed comparison between Bright Pattern and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bright Pattern | Five9 |
| **Overall rating** | 4.8/5 | 4.2/5 |
| **Total Reviews** | 104 | 483 |
| **Starting Price** | US$0.00 | US$159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Bright Pattern

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Bright Pattern Profile](https://www.getapp.ie/software/91164/servicepattern)
- [View Five9 Profile](https://www.getapp.ie/software/91276/five9)
- [View Original Comparison](https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Bright Pattern vs Five9 Comparison | GetApp Ireland 2026","description":"Compare Bright Pattern vs Five9 for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9","about":[{"@id":"https://www.getapp.ie/software/91164/servicepattern#software"},{"@id":"https://www.getapp.ie/software/91276/five9#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ie/#organization"},"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE"},{"name":"Bright Pattern","description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/09a15645-b669-4acf-bcf5-976676af59a3.png","url":"https://www.getapp.ie/software/91164/servicepattern","@id":"https://www.getapp.ie/software/91164/servicepattern#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":104},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.ie/software/91276/five9","@id":"https://www.getapp.ie/software/91276/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":483},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"@id":"https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"Bright Pattern vs Five9","position":3,"item":"https://www.getapp.ie/compare/91164/91276/servicepattern/vs/five9","@type":"ListItem"}]}]}
</script>