---
description: Compare Dynamics 365 vs Yonyx for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 vs Yonyx Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/2511/general-ledger-software/software) > [Dynamics 365 \<span\>vs\</span\> Yonyx](https://www.getapp.ie/compare/90844/91207/dynamics-365/vs/agi-self-service)

# Compare Dynamics 365 vs Yonyx

Canonical: https://www.getapp.ie/compare/90844/91207/dynamics-365/vs/agi-self-service

> Detailed comparison between Dynamics 365 and Yonyx. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Yonyx |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 5811 | 256 |
| **Starting Price** | US$50.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- CRM
- Collaboration Tools
- Customisable Branding
- Data Visualisation
- Document Storage
- Email Management
- Internal Chat Integration
- Knowledge Management
- Lead Qualification
- Multi-Channel Communication
- Opportunity Management
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

### Yonyx

- API
- CRM
- Collaboration Tools
- Customisable Branding
- Data Visualisation
- Document Storage
- Email Management
- Internal Chat Integration
- Knowledge Management
- Lead Qualification
- Multi-Channel Communication
- Opportunity Management
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.getapp.ie/software/90844/dynamics-365)
- [View Yonyx Profile](https://www.getapp.ie/software/91207/agi-self-service)
- [View Original Comparison](https://www.getapp.ie/compare/90844/91207/dynamics-365/vs/agi-self-service)

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