---
description: Compare LiveAgent vs AVOXI for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs AVOXI Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> AVOXI](https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius)

# Compare LiveAgent vs AVOXI

Canonical: https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius

> Detailed comparison between LiveAgent and AVOXI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | AVOXI |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1786 | 59 |
| **Starting Price** | US$15.00 | US$19.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- For Cloud Phone Systems
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Survey/Poll Management

### AVOXI

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- For Cloud Phone Systems
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Survey/Poll Management

## Links

- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View AVOXI Profile](https://www.getapp.ie/software/101045/avoxi-genius)
- [View Original Comparison](https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs AVOXI Comparison | GetApp Ireland 2026","description":"Compare LiveAgent vs AVOXI for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius","about":[{"@id":"https://www.getapp.ie/software/91301/liveagent#software"},{"@id":"https://www.getapp.ie/software/101045/avoxi-genius#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e3ca6119-950c-42d0-8a49-8de6508f4c74.jpeg","url":"https://www.getapp.ie/software/91301/liveagent","@id":"https://www.getapp.ie/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1786,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"AVOXI","description":"AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.\n\nAVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.\n\nKey features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.\n\nAVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2623af20-7f28-4f74-a251-ea87c0f333a1.png","url":"https://www.getapp.ie/software/101045/avoxi-genius","@id":"https://www.getapp.ie/software/101045/avoxi-genius#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":59,"ratingValue":4.8},"offers":{"price":"19.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@id":"https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs AVOXI","position":3,"item":"https://www.getapp.ie/compare/91301/101045/liveagent/vs/avoxi-genius","@type":"ListItem"}]}]}
</script>