---
description: Compare LiveAgent vs Gladly for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Gladly Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Gladly](https://www.getapp.ie/compare/91301/106673/liveagent/vs/gladly)

# Compare LiveAgent vs Gladly

Canonical: https://www.getapp.ie/compare/91301/106673/liveagent/vs/gladly

> Detailed comparison between LiveAgent and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Gladly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 140 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Alerts/Escalation
- Call Scripting
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Gladly

- API
- Alerts/Escalation
- Call Scripting
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View Gladly Profile](https://www.getapp.ie/software/106673/gladly)
- [View Original Comparison](https://www.getapp.ie/compare/91301/106673/liveagent/vs/gladly)

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