---
description: Compare LiveAgent vs Shelf for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Shelf Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/464/portal/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1783 | 106 |
| **Starting Price** | US$15.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

## Links

- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View Shelf Profile](https://www.getapp.ie/software/109661/shelf)
- [View Original Comparison](https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Shelf Comparison | GetApp Ireland 2026","description":"Compare LiveAgent vs Shelf for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf","about":[{"@id":"https://www.getapp.ie/software/91301/liveagent#software"},{"@id":"https://www.getapp.ie/software/109661/shelf#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.ie/software/91301/liveagent","@id":"https://www.getapp.ie/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1783},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Shelf","description":"The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.\n\nShelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms. Results return helpful snippets that let businesses dig deeper on-demand. With Shelf, users can identify gaps between questions and answers and see how well the content meets customer needs. Health scores and content engagement dashboards also provide the necessary insights needed to prioritize constant improvements.\n\nShelf automates the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments. Embed Shelf into the CCaaS, CRM, or ticketing system to shorten response time and increase agent productivity. The knowledge platform is also open and extensible, providing pre-built integrations, SDKs, and APIs that integrate seamlessly with various enterprise applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/89a6463a-56dc-490e-a06c-99ddfcfafbc7.png","url":"https://www.getapp.ie/software/109661/shelf","@id":"https://www.getapp.ie/software/109661/shelf#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":106},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Portal Software","position":2,"item":"/directory/464/portal/software","@type":"ListItem"},{"name":"LiveAgent vs Shelf","position":3,"item":"https://www.getapp.ie/compare/91301/109661/liveagent/vs/shelf","@type":"ListItem"}]}]}
</script>