---
description: Compare LiveAgent vs OneContact CC for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs OneContact CC Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> OneContact CC](https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc)

# Compare LiveAgent vs OneContact CC

Canonical: https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc

> Detailed comparison between LiveAgent and OneContact CC. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | OneContact CC |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1754 | 2 |
| **Starting Price** | US$15.00 | US$1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Scripting
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Social Media Integration

### OneContact CC

- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Scripting
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Social Media Integration

## Links

- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View OneContact CC Profile](https://www.getapp.ie/software/113529/onecontact-cc)
- [View Original Comparison](https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs OneContact CC Comparison | GetApp Ireland 2026","description":"Compare LiveAgent vs OneContact CC for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc","about":[{"@id":"https://www.getapp.ie/software/91301/liveagent#software"},{"@id":"https://www.getapp.ie/software/113529/onecontact-cc#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.ie/software/91301/liveagent","@id":"https://www.getapp.ie/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"OneContact CC","description":"OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres within a single interface, and aims to provide a personalized customer experience across all touchpoints.\n\nWith the aim of improving customer satisfaction, increasing staff productivity, and providing a consistent contact experience, OneContact CC offers features such as intelligent call distribution, multi-media interactions, interactive voice response (IVR), video support, employee monitoring, reporting, e-learning, gamification, and more. OneContact CC facilitates omnichannel management with the ability to provide customer support via voice calls, video calls, instant messaging, email, fax, social networks such as Facebook and Twitter, and Skype, and agents are able to handle multiple interaction sessions at once. \n\nBoth inbound and outbound calls can be managed within OneContact CC, with intelligent call distribution for inbound queries based on employee skills, language, age, contact history, and more. Outbound calls also benefit from a predictive algorithm which automatically dials numbers and routes only successful calls to agents. Supervisors can monitor individual agent and overall contact centre performance with the OneSupervisor feature which provides graphical data reports, voice and screen recordings, and KPIs, and e-learning courses can be assigned to agents that require further training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/635f4412-0fd7-4d6a-9626-276cf6c07bb4.png","url":"https://www.getapp.ie/software/113529/onecontact-cc","@id":"https://www.getapp.ie/software/113529/onecontact-cc#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs OneContact CC","position":3,"item":"https://www.getapp.ie/compare/91301/113529/liveagent/vs/onecontact-cc","@type":"ListItem"}]}]}
</script>