---
description: Compare LiveAgent vs Malcolm! for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Malcolm! Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Malcolm\!](https://www.getapp.ie/compare/91301/114503/liveagent/vs/malcolm)

# Compare LiveAgent vs Malcolm\!

Canonical: https://www.getapp.ie/compare/91301/114503/liveagent/vs/malcolm

> Detailed comparison between LiveAgent and Malcolm\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Malcolm\! |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 36 |
| **Starting Price** | US$15.00 | £36.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- File Sharing
- Full Text Search
- Real-Time Data
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Template Management
- Workflow Management

### Malcolm\!

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- File Sharing
- Full Text Search
- Real-Time Data
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Template Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.ie/software/91301/liveagent)
- [View Malcolm\! Profile](https://www.getapp.ie/software/114503/malcolm)
- [View Original Comparison](https://www.getapp.ie/compare/91301/114503/liveagent/vs/malcolm)

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