---
description: Compare Close vs Substrata for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Close vs Substrata Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/230/crm/software) > [Close \<span\>vs\</span\> Substrata](https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip)

# Compare Close vs Substrata

Canonical: https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip

> Detailed comparison between Close and Substrata. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Close | Substrata |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 164 | 166 |
| **Starting Price** | US$35.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Close

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Coaching
- Contact Database
- Conversation Intelligence
- Dashboard
- Deal Management
- Email Management
- Knowledge Base
- Live Chat
- Opportunity Management
- Performance Management
- Performance Metrics
- Real-Time Data
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management

### Substrata

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Coaching
- Contact Database
- Conversation Intelligence
- Dashboard
- Deal Management
- Email Management
- Knowledge Base
- Live Chat
- Opportunity Management
- Performance Management
- Performance Metrics
- Real-Time Data
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management

## Links

- [View Close Profile](https://www.getapp.ie/software/91339/close-io)
- [View Substrata Profile](https://www.getapp.ie/software/2061029/substrata-scip)
- [View Original Comparison](https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Close vs Substrata Comparison | GetApp Ireland 2026","description":"Compare Close vs Substrata for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip","about":[{"@id":"https://www.getapp.ie/software/91339/close-io#software"},{"@id":"https://www.getapp.ie/software/2061029/substrata-scip#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip#webpage","publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.getapp.ie/#website"}},{"name":"Close","description":"Close is a cloud-based sales CRM that unifies calling, email, SMS, meeting scheduling, pipeline management, and reporting into a single platform, accessible via web, desktop, and mobile apps for iOS and Android. Designed as a system of action rather than a system of record, it automates the logging of all calls, emails, texts, and meetings with no manual data entry, and includes a built-in AI sales agent (Chloe) that makes outbound voice calls, qualifies leads through real conversations, books meetings, and updates CRM records automatically. Targeted at founders, solo reps, small teams, and scaling B2B sales organizations, Close supports usage-based pricing for calling, SMS, and AI credits, with most teams operational within a day and no developers or consultants required.\n\nThe platform offers a full communication stack: a one-click dialer, Power Dialer, Predictive Dialer, bulk email outreach with sequences and two-way sync, SMS send/receive with automated workflow steps, and meeting recording and transcription via a built-in Notetaker. Pipeline and opportunity management includes customizable stages, lead statuses, Smart Views (dynamic filterable lead and activity lists), and automated multi-step sales workflows spanning email, SMS, calls, and tasks. Custom fields, custom activities, custom objects, and no-code web forms with direct CRM routing extend the platform to use cases across real estate, SaaS/subscriptions, and physical products. Reporting dashboards cover call volume, email outcomes, and pipeline velocity.\n\nAI capabilities are native to the platform rather than bolt-on integrations. Beyond Chloe's autonomous outbound calling and qualification, the platform auto-transcribes and summarizes all calls and meetings, generates per-lead AI summaries drawing from all communication channels, queues follow-up emails based on call transcripts, enriches contact and company fields with data from LinkedIn and the web in real time, surfaces suggested next actions for stalled or at-risk deals, and supports plain-English queries about leads, pipeline, and activity via Chloe Chat. An official ChatGPT integration supports report generation, lead research, and workflow creation. Compliance coverage includes SOC 2 Type 2, GDPR, and CCPA, with built-in email sending limits and unsubscribe management. A 14-day free trial and 30-day money-back guarantee are available.","image":"https://images.g2crowd.com/display-layer-screenshots/3296/a680d9e456a5a501db6d00569aca6ad293f7bc60e050d3d4aaec9e66007db17e.webp","url":"https://www.getapp.ie/software/91339/close-io","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/91339/close-io#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":164},"offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Substrata","description":"Substrata is a cloud-based, AI-powered sales communication platform built for B2B dealmakers, including account executives, revenue leaders, and sales teams at organizations of all sizes. The platform applies Social Signal Processing (SSP) and deep learning to analyze verbal and nonverbal behavioral data across email threads and online meetings, surfacing hidden attitudes, intentions, sentiment shifts, and power dynamics in real time. Accessible via web browser and a Chrome extension for inbox-level signal detection, Substrata serves industries including technology, energy, logistics, real estate, consulting, and professional services, with enterprise customers such as Deloitte, Accenture, ZoomInfo, and DNOW.\n\nCore capabilities are organized around two interaction channels: email and meetings. For email, Thread Analysis detects shifts in tone, power, and sentiment across conversation history; X-Ray Mode surfaces subtext and hidden social signals within messages; the Response Simulator evaluates draft emails against SSP-based models, predicting how a message will be perceived across dimensions of authority, competence, empathy, and clarity before sending; and Message Wizard drafts outbound messages calibrated to the sentiment and authority dynamics of the interaction. For meetings, SoundWave analyzes acoustic and non-acoustic speech features including pauses, interruptions, turn-taking, speech velocity, and prosodic elements to detect stress, hesitation, and engagement gaps. Upper-Hand Analysis identifies which participant holds a social power advantage at any given moment, while Authority Zone visualizes perceived authority levels over time. Temper applies AI-driven DISC profiling to assess prospect decision-making style, risk tolerance, and behavioral tendencies, enabling communication style and timing adjustments.\n\nThe platform's dashboard aggregates metrics including Upper-Hand Ratio, talk-time distribution, sentiment trends, participant engagement, response times, word usage patterns, and email activity trends, giving revenue leaders a structured view of team performance and deal health across multi-stakeholder pipelines. Priced per seat for teams of up to five and above, Substrata supports both individual dealmakers and enterprise sales organizations engaged in high-stakes B2B transactions.","image":"https://images.g2crowd.com/display-layer-screenshots/1333617/03cf97a15f902eeeea303c82f4be307845e3076e174cd091edf41aef292dde67.webp","url":"https://www.getapp.ie/software/2061029/substrata-scip","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2061029/substrata-scip#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":166},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Systems","position":2,"item":"/directory/230/crm/software","@type":"ListItem"},{"name":"Close vs Substrata","position":3,"item":"https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/91339/2061029/close-io/vs/substrata-scip#breadcrumblist"}]}
</script>