Freshservice

A complete IT service management (ITSM) tool for business
(366 reviews)
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ManageEngine Desktop Central

Desktop, mobile device & patch management software
(53 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$19.00/month
US$795.00/year
Free Free
Free
One Time License One Time License
One Time License
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

@mentions @mentions
@mentions
API API
API
Access Control Access Control
Access Control
Action Management Action Management
Action Management
Active Directory Integration Active Directory Integration
Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Management Activity Management
Activity Management
Activity Tracking Activity Tracking
Activity Tracking
Administrative Reporting Administrative Reporting
Administrative Reporting
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Applications Management Applications Management
Applications Management
Approval Process Control Approval Process Control
Approval Process Control
Asset Lifecycle Management Asset Lifecycle Management
Asset Lifecycle Management
Asset Management Asset Management
Asset Management
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Automatic Backup Automatic Backup
Automatic Backup
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Availability Indicator Availability Indicator
Availability Indicator
Behaviour Tracking Behaviour Tracking
Behaviour Tracking
Change Management Change Management
Change Management
Chat Chat
Chat
Client Management Client Management
Client Management
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Compliance Management Compliance Management
Compliance Management
Configuration Management Configuration Management
Configuration Management
Content Management Content Management
Content Management
Contract Management Contract Management
Contract Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customisable Branding Customisable Branding
Customisable Branding
Customisable Reporting Customisable Reporting
Customisable Reporting
Customisable Templates Customisable Templates
Customisable Templates
Data Import/Export Data Import/Export
Data Import/Export
Data Migration Data Migration
Data Migration
Data Visualisation Data Visualisation
Data Visualisation
Database Conversion Database Conversion
Database Conversion
Deadline Management Deadline Management
Deadline Management
Desktop Notifications Desktop Notifications
Desktop Notifications
Distribution Management Distribution Management
Distribution Management
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Portal Employee Portal
Employee Portal
Employee Self Service Employee Self Service
Employee Self Service
Enrollment Management Enrollment Management
Enrollment Management
Escalation Management Escalation Management
Escalation Management
Event Logs Event Logs
Event Logs
Event Management Event Management
Event Management
Event Tracking Event Tracking
Event Tracking
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Filtered Views Filtered Views
Filtered Views
Gamification Gamification
Gamification
Geolocation Geolocation
Geolocation
Geotargeting Geotargeting
Geotargeting
Guided Problem Solving Guided Problem Solving
Guided Problem Solving
HIPAA Compliance HIPAA Compliance
HIPAA Compliance
HTML5 Technology HTML5 Technology
HTML5 Technology
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
IT Asset Tracking IT Asset Tracking
IT Asset Tracking
Instant Messaging Instant Messaging
Instant Messaging
Inventory Management Inventory Management
Inventory Management
Issue Management Issue Management
Issue Management
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Location Tracking Location Tracking
Location Tracking
Mobile Alerts Mobile Alerts
Mobile Alerts
Mobile Integration Mobile Integration
Mobile Integration
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Patch Management Patch Management
Patch Management
Performance Reports Performance Reports
Performance Reports
Prioritising Prioritising
Prioritising
Problem Management Problem Management
Problem Management
Product Catalogue Product Catalogue
Product Catalogue
Project Management Project Management
Project Management
Project Time Tracking Project Time Tracking
Project Time Tracking
RSS Feeds RSS Feeds
RSS Feeds
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Updates Real Time Updates
Real Time Updates
Recurring Tasks Recurring Tasks
Recurring Tasks
Reminders Reminders
Reminders
Remote Access Remote Access
Remote Access
Remote Control Remote Control
Remote Control
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Secure Login Secure Login
Secure Login
Security Auditing Security Auditing
Security Auditing
Self Service Portal Self Service Portal
Self Service Portal
Self-Enrollment Self-Enrollment
Self-Enrollment
Single Sign On Single Sign On
Single Sign On
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Task Management Task Management
Task Management
Task Tracking Task Tracking
Task Tracking
Third Party Integration Third Party Integration
Third Party Integration
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Usage Tracking Usage Tracking
Usage Tracking
User Management User Management
User Management
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Asset Panda Asset Panda
Asset Panda
Axonius Axonius
Axonius
Azuqua Azuqua
Azuqua
Bitium Bitium
Bitium
Capabiliti Capabiliti
Capabiliti
Cloud Elements Cloud Elements
Cloud Elements
LogMeIn Rescue LogMeIn Rescue
LogMeIn Rescue
ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Mobile Device Manager Plus Mobile Device Manager Plus
Mobile Device Manager Plus
Mobility Portal Server Mobility Portal Server
Mobility Portal Server
Opsgenie Opsgenie
Opsgenie
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
ServiceNow ServiceNow
ServiceNow
Spiceworks Spiceworks
Spiceworks
Workato Workato
Workato
Zendesk Zendesk
Zendesk