---
description: Compare Freshservice vs HaloITSM for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs HaloITSM Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice \<span\>vs\</span\> HaloITSM](https://www.getapp.ie/compare/91351/130803/freshservice/vs/haloitsm)

# Compare Freshservice vs HaloITSM

Canonical: https://www.getapp.ie/compare/91351/130803/freshservice/vs/haloitsm

> Detailed comparison between Freshservice and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | HaloITSM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 792 | 44 |
| **Starting Price** | US$19.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Risk Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Risk Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.getapp.ie/software/91351/freshservice)
- [View HaloITSM Profile](https://www.getapp.ie/software/130803/haloitsm)
- [View Original Comparison](https://www.getapp.ie/compare/91351/130803/freshservice/vs/haloitsm)

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