---
description: Compare Freshservice vs Kaseware for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Kaseware Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice \<span\>vs\</span\> Kaseware](https://www.getapp.ie/compare/91351/2075699/freshservice/vs/kaseware)

# Compare Freshservice vs Kaseware

Canonical: https://www.getapp.ie/compare/91351/2075699/freshservice/vs/kaseware

> Detailed comparison between Freshservice and Kaseware. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Kaseware |
| **Overall rating** | 4.5/5 | 3.0/5 |
| **Total Reviews** | 724 | 3 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshservice

- API
- Case Management
- Compliance Management
- Configurable Workflow
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Document Management
- Email Alerts
- Forms Management
- Incident Management
- Incident Reporting
- Investigation Management
- Mobile Access
- Mobile Alerts
- Reporting & Statistics
- Scheduling
- Single Sign On
- Task Management

### Kaseware

- API
- Case Management
- Compliance Management
- Configurable Workflow
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Document Management
- Email Alerts
- Forms Management
- Incident Management
- Incident Reporting
- Investigation Management
- Mobile Access
- Mobile Alerts
- Reporting & Statistics
- Scheduling
- Single Sign On
- Task Management

## Links

- [View Freshservice Profile](https://www.getapp.ie/software/91351/freshservice)
- [View Kaseware Profile](https://www.getapp.ie/software/2075699/kaseware)
- [View Original Comparison](https://www.getapp.ie/compare/91351/2075699/freshservice/vs/kaseware)

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