IBM SmartCloud Engage

Collaboration, web conferencing, and file sharing
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LiveAgent

Great customer service starts with better help desk software
(733 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$10.00/month
US$15.00/month
Free Free
Free
One Time License One Time License
One Time License
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Management Activity Management
Activity Management
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Anti Spam Anti Spam
Anti Spam
Application Integration Application Integration
Application Integration
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Audit Trail Audit Trail
Audit Trail
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Auto-Responders Auto-Responders
Auto-Responders
Automated Scheduling Automated Scheduling
Automated Scheduling
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Availability Indicator Availability Indicator
Availability Indicator
CRM Integration CRM Integration
CRM Integration
Call Centre Management Call Centre Management
Call Centre Management
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Reporting Call Reporting
Call Reporting
Call Routing Call Routing
Call Routing
Call Transfer Call Transfer
Call Transfer
Chat Chat
Chat
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Commenting Commenting
Commenting
Conferencing Conferencing
Conferencing
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Database Customer Database
Customer Database
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Profiling Customer Profiling
Customer Profiling
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customisable Branding Customisable Branding
Customisable Branding
Customisable Reporting Customisable Reporting
Customisable Reporting
Customisable Templates Customisable Templates
Customisable Templates
Data Filtering Data Filtering
Data Filtering
Data Import/Export Data Import/Export
Data Import/Export
Data Migration Data Migration
Data Migration
Desktop Notifications Desktop Notifications
Desktop Notifications
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Address Extraction Email Address Extraction
Email Address Extraction
Email Alerts Email Alerts
Email Alerts
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
File Management File Management
File Management
Filtered Views Filtered Views
Filtered Views
Forms Management Forms Management
Forms Management
Fraud Detection Fraud Detection
Fraud Detection
Gamification Gamification
Gamification
Help Desk Management Help Desk Management
Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Inbox Management Inbox Management
Inbox Management
Instant Messaging Instant Messaging
Instant Messaging
Issue Management Issue Management
Issue Management
Issue Tracking Issue Tracking
Issue Tracking
Labeling Labeling
Labeling
Mail Merge Mail Merge
Mail Merge
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Company Multi-Company
Multi-Company
Multi-Department / Project Multi-Department / Project
Multi-Department / Project
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Prioritizing Prioritizing
Prioritizing
Productivity Reporting Productivity Reporting
Productivity Reporting
Project Time Tracking Project Time Tracking
Project Time Tracking
Queue Manager Queue Manager
Queue Manager
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Text Editing Text Editing
Text Editing
Third Party Integration Third Party Integration
Third Party Integration
Timer Timer
Timer
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Two-Way Audio & Video Two-Way Audio & Video
Two-Way Audio & Video
URL Customization URL Customization
URL Customization
Voice Mail Voice Mail
Voice Mail
WYSIWYG Editor WYSIWYG Editor
WYSIWYG Editor
Web Forms Web Forms
Web Forms
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

AWeber AWeber
AWeber
Akita Akita
Akita
GetResponse GetResponse
GetResponse
Help Desk Migration Help Desk Migration
Help Desk Migration
Mailchimp Mailchimp
Mailchimp
Nicereply Nicereply
Nicereply
OneSpan Sign OneSpan Sign
OneSpan Sign
ProjectManager.com ProjectManager.com
ProjectManager.com
Slaask Slaask
Slaask
Slack Slack
Slack
Technicon CPQ Technicon CPQ
Technicon CPQ
VisitorTrack VisitorTrack
VisitorTrack
xMatters xMatters
xMatters