---
description: Compare PagerDuty vs JIRA Service Management for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PagerDuty vs JIRA Service Management Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [PagerDuty \<span\>vs\</span\> JIRA Service Management](https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management)

# Compare PagerDuty vs JIRA Service Management

Canonical: https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management

> Detailed comparison between PagerDuty and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | PagerDuty | JIRA Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 219 | 763 |
| **Starting Price** | US$10.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

## Links

- [View PagerDuty Profile](https://www.getapp.ie/software/91574/pagerduty)
- [View JIRA Service Management Profile](https://www.getapp.ie/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"PagerDuty vs JIRA Service Management Comparison | GetApp Ireland 2026","description":"Compare PagerDuty vs JIRA Service Management for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management","about":[{"@id":"https://www.getapp.ie/software/91574/pagerduty#software"},{"@id":"https://www.getapp.ie/software/91811/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"PagerDuty","description":"PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible. \n\nPagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/868dc1c6-2979-4208-b62e-e4ba01a09bc2.png","url":"https://www.getapp.ie/software/91574/pagerduty","@id":"https://www.getapp.ie/software/91574/pagerduty#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":219},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.ie/software/91811/jira-service-management","@id":"https://www.getapp.ie/software/91811/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Website Monitoring Software","position":2,"item":"/directory/113/website-monitoring/software","@type":"ListItem"},{"name":"PagerDuty vs JIRA Service Management","position":3,"item":"https://www.getapp.ie/compare/91574/91811/pagerduty/vs/jira-service-management","@type":"ListItem"}]}]}
</script>